Privacy Policy

1. Introduction

Orlia Pty Ltd (ABN: 49 595 724 389) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services, in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles.

2. Information We Collect

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, and business address
• Business Information: Company name, ABN, industry, and business requirements
• Technical Information: IP address, browser type, device information, and website usage data
• Project Information: Details about your project requirements and specifications
• Communication Records: Emails, phone calls, and meeting notes

3. How We Collect Information

We collect personal information through:

• Direct interactions when you contact us via our website, email, or phone
• Contact forms and consultation bookings on our website
• Automated technologies such as cookies and analytics tools
• Third-party services where you have consented to share information

4. How We Use Your Information

We use your personal information to:

• Provide and manage our web development and software services
• Communicate with you about your project and respond to enquiries
• Process payments and send invoices
• Improve our website and services
• Send you updates, newsletters, and marketing communications (with your consent)
• Comply with legal obligations

5. Disclosure of Your Information

We may disclose your personal information to:

• Our employees and contractors who need it to perform their duties
• Third-party service providers (e.g., hosting providers, payment processors) under strict confidentiality agreements
• Professional advisers such as accountants, lawyers, and insurers
• Government authorities when required by law

We do not sell your personal information to third parties.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit using SSL/TLS
• Secure password policies and access controls
• Regular security assessments and updates
• Staff training on data protection

7. Cookies and Tracking

Our website uses cookies and similar tracking technologies to enhance your browsing experience and collect usage information. You can control cookies through your browser settings. We use:

• Essential Cookies: Required for the website to function properly
• Analytics Cookies: Help us understand how visitors interact with our website
• Marketing Cookies: Used to deliver relevant advertisements (with consent)

8. Your Rights

Under the Australian Privacy Act 1988, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information (where applicable)
• Opt out of marketing communications
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

9. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Project-related data is typically retained for 7 years to comply with Australian tax and accounting requirements.

10. International Transfers

While we are an Australian-based company, some of our third-party service providers may be located overseas. When we disclose personal information to overseas recipients, we take reasonable steps to ensure they comply with the Australian Privacy Principles.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last updated" date. We encourage you to review this Privacy Policy periodically.

12. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us: